Reservations Agent

As a Reservations Agent, you will play a key role in maximizing hotel revenue and delivering exceptional guest service by managing reservations efficiently and professionally. You will serve as the primary point of contact for accommodation inquiries, ensuring a seamless booking experience from the initial request to the guest’s arrival.

Key Responsibilities:

• Receive, process, and manage reservations via telephone, email, online booking systems, and OTA channels (Booking.com, Expedia, and others).
• Enter, update, verify, and maintain reservation records accurately within the Property Management System (PMS).
• Provide guests with detailed information regarding accommodation options, rates, availability, packages, and additional hotel services.
• Ensure timely communication with Front Office, Sales, Revenue, Housekeeping, and other departments regarding guest requests and special arrangements.
• Handle reservation modifications, cancellations, and special inquiries professionally and efficiently.
• Monitor hotel occupancy levels and contribute to sales optimization initiatives through upselling and effective inventory management.
• Coordinate group bookings and maintain strong relationships with travel agencies, tour operators, and business partners.
• Prepare and maintain daily, weekly, and monthly reservation reports and performance summaries.
• Adhere to all hotel standards, policies, procedures, and brand requirements.
• Maintain a professional, courteous, and guest-oriented approach in all communications.

Qualifications

• High school diploma or university degree (preferred fields: Tourism, Hospitality Management, Business Administration, or Languages).
• Excellent command of the English language; additional foreign languages are considered an advantage.
• Proficiency in Microsoft Office and hotel reservation systems (PMS).
• Previous experience in a similar role within the hospitality industry is desirable.

Desired Skills & Competencies

• Strong communication, interpersonal, and organizational skills.
• High level of accuracy, attention to detail, and responsibility when handling reservation data.
• Ability to work effectively in a fast-paced environment while managing multiple priorities simultaneously.
• Professional appearance, positive attitude, and strong guest-service orientation.
• Team-oriented mindset with a high level of integrity and professional ethics.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Commercial awareness and a proactive approach to maximizing revenue opportunities.
• Join our team and become part of a dynamic hospitality environment where exceptional guest experiences and professional growth go hand in hand.

Interested candidates are invited to submit their CV and motivation letter to:

📧 djordjije.pasic@swissotel.com

Izvor: https://www.linkedin.com/jobs/view/4480698060/

Nivo: mid level